FAQ
Q: What materials are used to make the beds, nightstands, and wardrobes?
A: Our furniture is crafted with high-quality, durable materials to ensure longevity and comfort. Beds feature sturdy wooden or metal frames, paired with supportive slats and premium upholstery options (where applicable). Nightstands and wardrobes typically use solid wood, engineered wood, or metal accents, with scratch-resistant finishes. Exact materials for each product are detailed in the individual product description, including fabric compositions and hardware specifications.
Q: Do the products require assembly, and is assembly hardware included?
A: Most beds, nightstands, and wardrobes require basic assembly. All necessary hardware (screws, bolts, tools) and a step-by-step instruction manual are included with your order. Assembly difficulty varies by product—simple nightstands usually take 30-45 minutes, while larger wardrobes or platform beds may take 1-2 hours. Clear diagrams and easy-to-follow steps are provided to simplify the process.
Q: Can I modify or cancel my order after it’s been placed?
A: Orders can be modified or canceled only if they have not yet entered the processing stage. Since we process orders within 2-5 business days, please act promptly if you need changes. Once processing begins (including quality inspection and packaging), modifications or cancellations are no longer possible. For order adjustments, refer to the order confirmation details and follow the designated process.
Q: How do I track my shipment?
A: Once your order ships, you will receive a shipment confirmation with a tracking number. This number allows you to monitor delivery progress via the carrier’s official platform. Please note that tracking information may take 24-48 hours to update after shipment. For large furniture items, the carrier may contact you in advance to schedule a delivery window, especially for remote areas.
Q: What should I do if my furniture arrives damaged or defective?
A: Inspect your order immediately upon delivery. If items are damaged or defective, document the issue with photos/videos of the packaging and the product before accepting the shipment. Contact support through the designated channel with your order number and documentation within 48 hours of delivery. We will arrange for a replacement, repair, or refund based on the issue, in line with our Return Policy.
Q: Are there size variations for furniture, and how do I choose the right fit?
A: Minor size variations (up to 1-2 cm) may occur due to manufacturing processes, which are normal and not considered defects. Detailed dimensions (length, width, height) are listed in each product description. Measure your space carefully before purchasing, accounting for doorways, hallways, and room layout to ensure the furniture fits. For wardrobes, internal storage dimensions are also provided to help plan organization.
Q: Can I return or exchange furniture if it doesn’t suit my space?
A: Returns or exchanges for "change of mind" are allowed if the item is unused, in original packaging, and returned within the specified timeframe (outlined in our Return Policy). Return shipping costs are your responsibility, and custom/personalized items are not eligible for non-defective returns. We recommend double-checking dimensions and product details before ordering to avoid such situations.
Q: How do I care for and maintain my furniture?
A: Care instructions vary by material. For wooden pieces, dust regularly with a soft cloth and avoid harsh cleaners; use coasters for liquids to prevent stains. Upholstered beds should be vacuumed gently and spot-cleaned with a mild detergent. Wardrobe hinges and drawers can be lubricated annually for smooth operation. Avoid placing furniture in direct sunlight or humid areas to prevent warping, fading, or damage.